This paper provides a high-level overview of the Enhanced Telecom Operations Map (eTOM) Business Process Framework. eTOM is part of the. Telecommunications management network. Enhanced Telecom Operations Map (eTOM) –. The business process framework. ITU-T Recommendation M The Business Process Framework (eTOM) is a critical component of Frameworx, the TM Forum’s blueprint for enabling successful business transformation.

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Commons category link is on Wikidata. Handbook of Network and System Administration. Online Training Courses now available at the click of a button. Easily access the knowledge and guidance that has helped hundreds of fraamework reduce cost, risk and time-to-market.

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The goal of TOM was the creation of an industry-owned framework of business processes, including the definition of a common enterprise-independent terminology for service management. It is a hierarchical catalog of the key business processes required to run a service-focused business. At the conceptual level, the framework has three major areas, reflecting major focuses within typical enterprises:. Contact us General Inquiries: Retrieved from ” https: ZTE Corporation — Mapping a framewirk smart-city solution.

By using this site, you agree to the Terms of Use and Privacy Policy. These levels form a hierarchy, with each level encapsulating a group of processes at the next level of detail. Conformance Certification Engage TM Forum to independently verify and certify how well your business processes and information models align with frmework industry standards found in Frameworx.

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Business Process Framework eTOM processes fall into three major process areas, [3] as shown in the diagram:. Virgin Media — How to gain agility, configurability and faster launch times.

Category:Business Process Framework (eTOM)

Views Read Edit View history. The graphic representation of a Business Process Framework eTOM model consists of rows and columns, the intersections of which denote specific business processes. Get Involved Join the Frameworx Community discussion.

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Category:Business Process Framework (eTOM) – Wikimedia Commons

There have been many versions of eTOM. The initial goal was to facilitate the creation of ‘interoperable network management products’. Standards Telecommunications systems IT service management.

In other projects Wikimedia Commons. In this manner framewor, Business Process Framework map covers the whole value chain. Engage TM Forum to independently verify and certify how well your business processes and frramework models align with the industry standards found in Frameworx. The Business Process Framework eTOM is a standard maintained by the TM Forum[1] an association for service providers and their suppliers in the telecommunications and entertainment industries.

The development of the business process standardization for telecom service providers started with the founding of the TM Forum in Coaching Services TM Forum Coaching compliments our training and certification program to help you make the link between the skills you learned in class and the proper application framewok the standards, best practices and tools in the specific context of your project. It is a comprehensive, industry-agreed, multi-layered view of the key business processes required to run an efficient, effective and agile digital enterprise.